Payment & Shipping Information

Payment Terms

DUE TO BUSINESS CONDITIONS, WE CAN ONLY ACCEPT AND SHIP ORDERS TO USA .  CUSTOMERS OUTSIDE THE USA CAN ORDER FROM WALTHERS. CREDIT CARD CHARGES ARE PROCESSED THROUGH ARROW HOBBY.

We accept Cashier’s Checks, Certified Checks, and money orders made to Arrow Hobby. Orders will ship promptly.

 Personal Checks are accepted, but expect a “Bank Hold” for amounts over $50.00. Again, PLEASE make payable to Arrow Hobby.

 We do not ship C.O.D.!

 We accept Visa and Master Card. When you place your order, PLEASE include credit card number, expiration date, and the name as it appears on the credit card. We must have a billing address for your credit card, as well as the mailing address for your shipment. UPS will not ship to P O Box, only to complete street address. We will ship to P O Box via USPS

On-Line Shopping Cart - How does it work?

Every item is available for on-line ordering.  Some items are in stock for immediate shipment and some are not.  Because of manufacturer’s production policies, we cannot keep all items in stock at all times.  It is also very expensive to have a real-time, on-line ordering system tied to our inventory.  We are working on that, but for now we will use a "two pass" process.  All orders will be immediately transmitted to our office via a secure notification.  When we receive your order, we will determine what we can ship and what has to go on backorder. Other methods of ordering (phone, fax, and mail) are still available but you will get the quickest response through this on-line ordering system.

Here is how it works, it's very simple:

1) Browse our web site.  All items should have an "Add to Cart" tag  .  Simply click on this tag and the system will add one of that item to your personal shopping cart.  The system will show the item number, description, unit cost and total cost based on our prices.  You can increase, decrease or remove each item from the cart.  You can return to the page you left by clicking "Continue Shopping".

2) Your cart will remain there for you as long as you continue to shop or until you checkout.  You can return to it either by ordering another item or by clicking on the "View Your Shopping Cart"  tag anywhere you see it on the bottom of every page.  Again, you can increase, decrease or remove any item in your cart.

3) When you are finished adding to your personal shopping cart, choose "Go to Checkout Now".  You will be asked how you wish to pay.
 

  At that point, you will enter a secure section (if your browser supports SSL) where you will provide the information on your payment option choice and shipping information.  Please fill in all the applicable fields including email address and telephone number in case we have a question.  Credit card orders cannot be processed without complete information.  You can also enter any special instructions here.  When you have completed the information, click on "Submit Secure Order" on the bottom of this page.  Shipping charge is shown for delivery in the Continental US. The system will then transmit your order to us via email stripping off your credit card information.  We screen diligently for credit card fraud.  We can access this data through a secure connection when we need it.

SHIPPING POLICIES

Our shipping policies and procedures are simple and designed to have you receive our products quickly and safely while protecting both your interest and ours.  Our products are professionally packed and sealed.  Most items will be shipped via UPS or USPS and major items are insured for the retail value.  We can only ship to USA - No other countries.